The Attention Merchants - by Tim Wu

/
0 Comments


'The Attention Merchants' is a book written by Tim Wu, author, activist and law professor at Columbia University. Wu is also known for coining the term 'net neutrality'– the idea that the oligopoly that owns our internet infrastructure shouldn’t charge differently for different kinds of data. In his book The Attention Merchants, he targets another kind of corporate domination, the industry that monopolises our attention.

This book is a revelatory look at the rise of the 'attention merchants', the advertising marketeers who influence and control our consumption in ways previously unimagined. An 'attention merchant' is an industrial-scale harvester of human attention, a firm whose business model is the mass capture of attention for resale to advertisers.

In nearly every moment of our waking lives, we face a barrage of advertising enticements, branding efforts, sponsored social media, commercials and other efforts to harvest our attention. Over the last century, few times or spaces have remained uncultivated by the 'attention merchants', contributing to the distracted, unfocused tenor of our times. Tim Wu argues that this is not simply the byproduct of recent inventions but the end result of more than a century's growth and expansion in the industries that feed on human attention.

Wu makes clear that attention merchants grow ever-new heads, and their means of harvesting our attention have given rise to the defining industries of our time, changing our nature - cognitive, social, and otherwise - in ways unimaginable even a generation ago.




Key learnings

  • about the subtle inner workings of branding
  • why social media is so addictive
Over the course of the modern era, the business of advertising has experienced several dramatic shifts. From the small, informational notices that used to populate newspapers to the algorithmically driven internet ads of today, advertising is a field with a rich and compelling history. 


Newspaper advertisements used to be strictly informational until one New York paper change the game forever

Ads in the earliest newspapers, which date back to the start of the eighteenth century for the most part were informational. They weren't as persuasive or loaded with gripping rhetoric. Instead they were simply there to impart facts. 

Then in 1833, a young journalist and businessman named Benjamin Day changed everything. Day set out to launch his own newspaper called the 'New York Sun'. To reach a large audience, he began selling each copy for just a penny. With rival papers like the New York Times, the Morning Courier and the New York Enquirer each selling for six cents per copy, Day's paper was a much more affordable option. However, selling paper so cheaply was bound to generate a loss, as the cost of production would exceed the income from sales. 

To overcome this obstacle, Day invited businesses to place ads in his paper, charging them a fee for the exposure. Within just months, the paper had become an enormous success, selling thousands of copies a day. By the end of the year, the advertisements were bringing massive surplus. Within two years, the paper was number one in New York city.

Day had shown, unintentionally, how a newspaper could be about more than just news. It could also do business and literally resell the attention of its audience.



Advertising was used to make a fortune on useless medicine and reinforce the British Army during World War 1

It’s not exactly common knowledge, but early in the twentieth century, advertising for commercial over-the-counter medicine, or medicine as it was then known, was revolutionised. This shift was the work of Claude C. Hopkins, an innovative ad man and copywriter, then colloquially referred to as a “scheme man.” For several years, Hopkins wrote ads for Dr. Shoop’s Restorative, a company that sold patent medicine. While there, he came up with a plan for “direct mail” advertising, what we now lovingly call “spam mail.”

From there he went to Chicago, where he was recruited by Douglas Smith to advertise his product, Liquozone. Liquozone was comparable to most other patent medicines in that it promised to cure just about whatever ailed you, from a cough to cancer and even malaria. Hopkins then continued innovating by coming up with the idea of free samples. Millions were lured into making purchases only to later realize how useless the medicine actually was. Nonetheless, Hopkins was content; by 1904, he and Smith had raked in the modern-day equivalent of $100 million in revenue.

But attention harvesting wasn’t just a cash cow for patent medicine. As World War I ignited across Europe in 1914, advertising was even used to raise an army. Leading up to the invasion of Germany, Britain was in dire need of reinforcements for its military. With a series of victories under its belt, the German Imperial Army was almost 4.5 million strong compared to Britain’s army of just a few hundred thousand.

So, the British army expanded its forces through a series of comprehensive, state-run advertising campaigns, also known as propaganda. They plastered the country’s buses, buildings and telephone poles with posters that declared the country’s need for army volunteers to ensure the nation’s survival. The plan worked perfectly and, by 1915, around 2.75 million men had enlisted of their own free will.


In the 1920s, advertising and branding became more methodical

In the years after World War I, advertising moved forward into a new age. Twenty years into the twentieth century, a new term became quite popular: scientific advertising. It referred to a new view of advertising as a calculated practice involving specific approaches that could be sure to grab an audience’s attention. From then on, there was no element of chance about it; advertising was considered to be a science like any other.

One of these “scientific” approaches was demand engineering, which wasn’t just about creating demand for a product, but about advertising a problem. Generally, these problems would be ones that people didn’t even know existed, and were often entirely fabricated. Naturally, the perceived problem was then utilised as a means to get people to buy a product that claimed to solve it.

A prime example of this concept in action was the case of a toothpaste produced by Listerine, which launched an advertising campaign that used a clinical sounding term, “halitosis,” to refer to bad breath and suggested that having this condition would make you deeply unpopular. Demand for the product skyrocketed as a result, as did the company’s revenue: Listerine’s annual earnings went from $115,000 in 1922 to a whopping $8 million in 1929.

And demand wasn’t all that was being engineered in the 1920s – reputations were too. While we now simply call this practice branding and see it as an essential aspect of any business, it was the advertisers of the 1920s who realised that a good reputation could simply be engineered. A company didn’t have to put in years of hard work and dedication to earn the trust of its customers; instead, a brand could simply be devised and broadcast.

For instance, the copywriter Theodore MacManus brought Cadillac cars to the summit of their market through the subtle branding that Cadillacs carried “The Penalty of Leadership.” The implication was that no product could become a world standard without inspiring, and having to deal with, the envy of others. To see how well this worked, you need only consider the fact that the word “Cadillac” is to this day used as an adjective to describe something of the highest quality in any context.


Radio and television were the successful attention-grabbers of the twentieth century.

During the first few decades of the twentieth century, advertising was primarily focused on public space. But as the 1920s came to an end, that all changed. Radio advertising was becoming the new big thing, piping its message right into the homes of consumers. Sellers could now sponsor radio content like serial programs or orchestral performances that aired regularly. This was to the tremendous benefit of sponsors, since the mere mention of a company’s name was a great way to attract attention.

Take the toothpaste brand, Pepsodent. When the public found out that Pepsodent toothpaste didn’t actually contain any cleaning agents, sales of the product plummeted. Not only that, but toward the end of the 1920s, competition was getting stiffer in their sector, with many more dental hygiene products entering an increasingly lucrative market. So, to reclaim its place in the market, the general manager of Pepsodent, Walter Templin, invested in and began sponsoring Amos ‘n’ Andy, one of the earliest “prime-time” serial radio programs, which turned out to be a tremendous success. By 1931, 40 to 50 million listeners out of a total US population of around 120 million were tuning in every night to follow this enthralling soap opera. And every night, those same listeners heard the sponsor’s message, praising the incredible new formula of Pepsodent.

But radio’s time in the spotlight wouldn’t last; just a few decades later, television stepped into its place. By the 1950s, TVs were in the homes of countless Americans, grabbing their attention in a most captivating way.The number of home televisions in the United States rose from just nine percent in 1950 to 72 percent in 1956. And TV was so good at holding the attention of its audience that, by the close of the 1950s, the average viewer was spending five hours a day in front of the tube! An advertiser's dream!


Email made it easier to reach people and grab their attention.

So TV transformed advertising in the 1950s, but it wouldn’t be long before a new ad revolution began to swell with the launch of the internet. This groundbreaking technology entered its infancy just two decades later, in the 1970s. However, at its outset, the internet wasn’t very useful – it would take the invention of email to begin connecting people in a truly revolutionary way.

It began in 1969, when the internet formed a network that allowed research organisations to share files between universities like UCLA and Stanford, as well as companies like IBM and government contractors like Bolt, Beranek and Newman, or BBN.

From there, in 1971, a young computer scientist at BBN by the name of Ray Tomlinson took the fledgling internet a step further by launching a system for sending not just files, but messages too.
It wasn’t long before it took off and a 1973 survey found that emails comprised 75 percent of all network traffic.

But why is email so effective at grabbing our attention? Because emails act like rewards. Consider the theory developed by the renowned scientist B.F. Skinner, who states that human behavior, just like that of animals, is controlled by stimuli, like rewards and punishments. When such stimuli occur, the actions that prompted them are reinforced or discouraged accordingly. This theory is known as operant conditioning.

But how does this relate to email? According to scientist Tom Stafford, every time we get a nice email or digital message, we get a little boost, like a reward. As this feels good, we continue searching for another one, meaning we constantly refresh our inboxes in the vain hope we’ll get another reward soon.
It’s no wonder advertisers love to send us email after email.


The internet offered a new opportunity to harvest attention, but it wasn’t immediately clear how to use it.

Google has become utterly ubiquitous in modern life, so much so that it has, of course, become its own verb. And it’s rise has been no accident. Google was founded in the late 1990s, at a time when the internet was becoming more and more crowded and relevant content was becoming harder to find. It was nothing like TV, where you could easily move from channel to channel, knowing what you were looking for. Google thus made a name for itself as a way of solving this issue.

Its search engine went above and beyond competitors like Yahoo!, Lycos and AltaVista by way of a powerful algorithm, tight code and simple design. As a result, it rapidly became the number-one choice for internet users. As a result, Google could harvest loads of attention. While it wasn’t immediately clear to the founders, Sergey Brin and Larry Page, how to monetize that attention, they soon found a way: advertising.

But this was not to be the regular, nonstop bombardment style of traditional ads. Google’s founders were determined to maintain their transparent, algorithm-driven search engine and keep it free of bias. In other words, they didn’t want companies to be able to buy their way to the top of search results.<So, in collaboration with the Canadian mathematician Erik Veach, Brin and Page invented a new system known as Adwords, an advertising tool that only displays advertisements that are relevant to a user’s interests. Therefore, if a Google search isn’t clear enough to identify a specific need or interest, no ads will appear.


Celebrities capture our attention like no other entity.

Celebrities are powerful attention harvesters around which a lucrative industry is centered. Consider the incredible success of People magazine, a publication focused solely on celebrities, published by the renowned Time-Life Inc. When the first issue of People hit the newsstands in 1974, it sold around 1 million copies. But despite decades of academic inquiry, there are still no convincing explanations for why celebrities captivate our attention so thoroughly. That being said, the powerful reaction that celebrities prompt in average humans has led many scholars to draw parallels with traditions of worship that are commonly known to involve descriptions of transcending the banality of life and getting a glimpse of the extraordinary or the infinite.So, even though we aren’t sure exactly why, the lives of celebrities remain a constant pull on our attentions.





About Post Author

Hi, my name is Christine Calo and I'm a designer by trade who has an engineering background. I have an interest in design, technology and science which I like to read, watch and write about from time to time. This blog contains random ramblings of these topics and may tangent off to other topics. Want to say hello, you can contact me on: calo.christine@gmail.com

No comments :

© Christine Calo 2021. Please do not reproduce without the expressed consent of Christine Calo. Powered by Blogger.

"The hurrier I go the behinder I get."

"The hurrier I go the behinder I get."

Contact

Contact

Search This Blog

Featured Post

The Infinite Game - by Simon Sinek

‘The Infinite Game’ tries to answer the question ‘How do we win a game that has no end?’ The author Simon Sinek describes 2 types of games. ...